Help Center

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Search the docs, browse common questions, or message support — we've got you covered.

⚡

Getting Started

Install, activate and set up LayerFlow.

Downloading & installingActivating your licenseYour first project
🔑

Licenses & Devices

Keys, activations and device limits.

Where to find your keyManaging your 3 devicesMoving to a new computer
💳

Billing & Plans

Subscriptions, invoices and refunds.

Updating payment detailsUpgrading or cancellingDownloading invoices
📦

Design Orders

Tracking and managing service orders.

Tracking your orderRequesting revisionsDownloading deliverables
👤

Account

Login, password and profile help.

Resetting your passwordUpdating your profileAccount security & 2FA
🛠

Troubleshooting

Fixes for common issues.

App won't openLicense not recognisedSync or performance issues
Popular questions

Quick answers.

Your key (format LF-XXXX-XXXX-XXXX) is emailed to you the moment payment clears, and is always available under My Account → My Apps & Licenses, with a one-click copy button.

Up to 3 devices per license. You can see your current device usage (X/3) and deactivate an old device anytime from your dashboard, freeing up a slot.

Just install LayerFlow on the new machine and enter your key. If you're at your 3-device limit, deactivate the old device from My Account first, then activate the new one.

We offer a 14-day money-back guarantee on app purchases. Request it from your account or via the support form below. See the Refund Policy for full details.

Open My Account → My Orders. Each service order shows its live stage — Brief → In Progress → Review → Delivered — where you can request revisions and download final files.

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