Search the docs, browse common questions, or message support — we've got you covered.
Install, activate and set up LayerFlow.
Downloading & installingActivating your licenseYour first projectKeys, activations and device limits.
Where to find your keyManaging your 3 devicesMoving to a new computerSubscriptions, invoices and refunds.
Updating payment detailsUpgrading or cancellingDownloading invoicesTracking and managing service orders.
Tracking your orderRequesting revisionsDownloading deliverablesLogin, password and profile help.
Resetting your passwordUpdating your profileAccount security & 2FAFixes for common issues.
App won't openLicense not recognisedSync or performance issuesYour key (format LF-XXXX-XXXX-XXXX) is emailed to you the moment payment clears, and is always available under My Account → My Apps & Licenses, with a one-click copy button.
Up to 3 devices per license. You can see your current device usage (X/3) and deactivate an old device anytime from your dashboard, freeing up a slot.
Just install LayerFlow on the new machine and enter your key. If you're at your 3-device limit, deactivate the old device from My Account first, then activate the new one.
We offer a 14-day money-back guarantee on app purchases. Request it from your account or via the support form below. See the Refund Policy for full details.
Open My Account → My Orders. Each service order shows its live stage — Brief → In Progress → Review → Delivered — where you can request revisions and download final files.
Can't find your answer? Send us a ticket and we'll get back to you, usually within one business day.
A few quick details and you get a clear price and timeline within 24 hours. No commitment.